If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 7 days after delivery by:
returning the product to one of our stores (please bring your receipt with you and the card you paid with, so that it can be credited);
emailing us at firstname.lastname@example.org;
writing to Webstore Department, Whitehall Garden Centre, Lacock, Chippenham, Wiltshire, SN15 2LZ.
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in anyway). It should be returned with the original box, packaging and accessories. Any 'Free Gifts' received with the product must also be returned.
You will receive a full refund, and the cancellation is free of charge provided you return the product to a store, arrange for it to be collected from the delivery company. If you choose another method of return, you must bear the costs.
We cannot cancel your purchase when:
you return your product to a store without proof of purchase;
the goods were a special order to your specification.
Return of Faulty Goods - Delivery Items
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:-
in otherwise in 'as-new' condition;
complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
Please return the product to a Whitehall Garden Centre, Lacock, email email@example.com or phone Whitehall Garden Centre, Lacock on 01249 730204 (9am to 5pm Monday to Saturday &10am to 4.30pm on Sunday). If a fault occurs while you are abroad, please contact us after you return to the UK.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. Food etc) we cannot accept returns.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS