Delivery must be to an address in the Mainland United Kingdom (excluding the Channel Islands, the Isle of Man, the Isle of Wight and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
Most products are delivered either by courier or by post, depending on their size and value. We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately.
Delivery of all small items will be made by Royal Mail. (First Class) Royal Mail's vision is to be 'demonstrably the best and most trusted postal services company in the world'. Delivery of items are on a first class next day delivery service. Please note during busy periods this may be a two day delivery with notification of this delay.
Delivery of standard sized goods (Except 2 Man Lift Items) will be made by UKMail. (3 to 5 Day Service and Next Working Day) UKMail offer a nationwide door-to-door sensitive express parcel delivery. UKMail will handle and deliver all parcels as Next Working Day Delivery (ordered by 1pm), please note during busy periods this will be a two day delivery with notification of this delay.
Delivery of your 2 Man Lift Items will be made by Compass Deliver(20 working days). Compass are the market leader in the provision of specialist distribution services. Compass Delveries provide a nationwide service delivering orders by a professional two-man crew at a mutually convenient date and "Call Ahead" service. PLEASE STATE ANY SPECIAL DELIVERY INSRUCTIONS/REQUESTS IN THE COMMENTS SECTION DURING THE CHECKOUT PHASE OF YOUR ORDER.
Collection from our Lacock Store is now available and FREE! Simply process your order and select "Collection - Lacock Store (Customer Services)" and when you recieve your third email your order will be ready for collection from Customer Services at Whitehall Lacock.
Delivery charges are as follows;
£2.99 (Royal Mail) All small low weight products (First Class Delivery).
£4.95 (3 to 5 day Service) All Standard Items - Which do not exceed the weight of 25kg per item.
£8.99 (Next day) All Standard Items - Which do not exceed the weight of 25kg per item.
£24.99 (2 to 20working days) all 2 man lift items
FREE Delivery - Orders over £500.00 which are Two Man Lift Items (Furniture).
For Orders to be delivered “Next Day” they must be processed before 1pm. Orders received after this will be delivered accordingly.
Legal Age for Alcohol/Knifes. You must be at least 21 years of age to purchase wine. By placing your order on our website, on the phone, or in person at our store, you have represented to Whitehall Garden Centre Ltd that you are at least 21. All Alcohol/Knifes delivered must be received by an adult of legal age. We will require a Photographic Identification if you look less than 25 years of age at the point of delivery.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please e-mail us at firstname.lastname@example.org or telephone 01249 730204 (asking for the web-store Department). In the unlikely event that a product arrives damaged or faulty, please contact us at email@example.com or telephone 01249 730204.